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Shipping Policy
We will usually ship orders within the next working day once
the payment has been received. However, if a particular item
or quantity is not in our stock, we will notify you by email to sort out the issue before shipping the complete order.
We will always provide you with the scanned copy of postal / courier receipt or airway bill for your online tracking convenience.
If the products ordered are of your own designs, the estimated shipping dates will be informed to you after you have received and approved the counter samples.
Kindly note we are not liable for any customs clearance delays or seizures at your end.
Payment Policy
Payment for all orders placed via our website or by email
confirmation has to be made prior to shipment. We shall not
process the order until we have received payment confirmation from our bank or Paypal. For large wholesale orders
and for our returning customers we can consider accepting a deposit
amount. But on case by case basis.
However, a minimum deposit of 50% of the total invoice value has
to be made in advance and the balance prior to shipping of merchandise.
Cancellation / Return / Refund Policy
We always check, clean and neatly package all our products prior to
shipping. However, if you must return the merchandise after you have
received for any reasons, kindly note
this is accepted by us only in the following cases...
a. If the merchandise was damaged when it was delivered to you.
b. If the design was not as per what you had ordered with us.
c. If the specifications were not as per the samples that you had
ordered with us. (in case of your own given designs)
d. If the merchandise was sent to you at a much delayed date as per
stated in our pro forma Invoice. (not calculating the delays caused
due to lost parcel in transit or at customs clearance at your end)
In any of the above cases you the right to return the merchandise
provided you have not worn it and shipped back to us within a week?s
time after receipt.
We reserve the right to replace the merchandise in proper order
again or refund the amount at our own discretion.
Should the packet get lost during transit a complete enquiry has
to be made at both the ends and only if either the shipper or consignee
is able to produce a letter from the postal or courier we will reship the entire order again. Failure
to do so does not bind us in anyway to reship the order. This decision
is at our discretion which will be considered on case by case basis.
If you decide to cancel the order for any reason after the payment has
been made, we reserve the right to deduct 25% of the invoice value if
the merchandise ordered were from our website. In cases of merchandise
that are under production as per your own required designs, or wholesale
orders of our designs, we reserve the right to decline your cancellation
request and will not refund the payment or deposit made to us.
All cancellations will be considered on Case by case basis at our discretion.
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